Returns & Exchanges
Shop With Confidence
At CareTechShop.com, we want every customer to feel confident when purchasing from us. If you are not fully satisfied with your purchase, we are here to help. While we aim to ensure every order meets expectations, we understand that situations may arise where a return or exchange is needed.
This policy applies to technology products, lighting items, and home décor products, unless otherwise stated on the product page.
Warranty Information
All products sold on CareTechShop.com are covered by our store-issued warranty, unless otherwise stated. Some items may be fulfilled or sourced through third-party suppliers and may not include a manufacturer’s warranty.
For warranty-related questions or assistance, please contact our support team at:
support@caretechshop.com
General Return Instructions
To be eligible for a return or exchange:
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Items must be new, unused, and in original packaging
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All accessories, manuals, cables, and components must be included
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Products that have been used, activated, installed, modified, or altered are not eligible
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Items marked Final Sale cannot be returned or exchanged
Damaged or Missing Items
If your item arrives damaged or missing components, please contact us promptly.
Email:
support@caretechshop.com
Please include:
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A description of the issue
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Clear photos of the item and packaging
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Your order number
Once reviewed, eligible replacement parts or a replacement item will be provided at no additional cost.
Return and Exchange Eligibility
To qualify for a return or exchange:
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Requests must be submitted within 30 days of delivery
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Items must be unused and in original condition
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Products that have been powered on, paired, installed, or used are not eligible
Items Not Eligible for Return or Exchange
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Items marked Final Sale
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Used or activated electronic devices
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Items damaged due to misuse or improper handling
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Decorative items damaged after delivery due to handling or environmental factors
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Products returned without prior authorization
Additional restrictions may apply depending on the product category.
Bundled Products
If returning an item that was part of a bundle:
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The original bundle discount will be forfeited
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Partial bundle returns may be eligible for a one-time exchange only, unless marked Final Sale
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Certain promotional or limited-time bundles may be excluded from returns
Returns After 30 Days
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Requests submitted 31–45 days after delivery may be reviewed on a case-by-case basis
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If approved, a 15% restocking fee will be deducted from the refund
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Exchanges may be offered without a restocking fee
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Returns are not accepted after 45 days from delivery
Return and Exchange Process
Please retain your original packaging until you are certain the item will not need to be returned.
Once your return request is approved:
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You will receive return instructions and a prepaid shipping label when applicable
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Remove all old shipping labels from the package
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Include all original accessories and contents
Returns sent without prior authorization may not qualify for a refund or exchange.
International Returns
For international orders, please contact support@caretechshop.com for assistance.
International returns may be subject to:
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Additional shipping fees
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Customs or import charges
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Processing fees
These costs are the responsibility of the customer unless otherwise stated.
Exchanges
Exchanges are processed after the returned item is received and inspected. Once approved, you will receive:
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Confirmation of the exchange
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Tracking information for the replacement item
Refunds
Approved refunds are issued to the original payment method or as store credit. Refunds are typically processed within 3–5 business days after the returned item is received and inspected.