Care & Tech – FAQ
1. Orders & Checkout
Q: How do I place an order?
A: Simply browse our store, select the items you want, and add them to your cart. Proceed to checkout, fill in your shipping and payment details, and confirm your order.
Q: Can I modify or cancel my order?
A: If your order has not yet entered the fulfillment or shipping process, we may be able to modify or cancel it. Please contact us immediately at support@caretechshop.com with your order number.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, and other payment options available at checkout.
2. Shipping & Delivery
Q: When will my order ship?
A: Processing typically takes 1–3 business days (unless otherwise specified). Shipping times vary depending on your location and the supplier.
Q: Can I track my shipment?
A: Yes — once your order ships, we will send you a tracking number so you can follow its progress.
Q: Do you ship internationally?
A: Yes, we ship to many international destinations. Shipping costs, customs, and delivery timeframes vary by country.
3. Returns & Exchanges
Q: What is your return policy?
A: If you wish to return a product (for reasons other than defect), please contact us within 14 days of delivery. The item must be in unused, original condition with packaging. Shipping costs and a restocking fee may apply.
Q: How do I exchange an item?
A: Contact us with your request. If the replacement is available, we’ll walk you through the return and reshipment process.
4. Warranty & Repairs
Q: Do items come with a warranty?
A: Yes — most products come with a 1-year limited warranty from the date of delivery, unless the manufacturer provides a longer warranty.
Q: What does the warranty cover?
A: Manufacturing defects in materials or workmanship under normal use. It does not cover damage from misuse, wear & tear, improper installation, or cosmetic damage.
Q: How do I make a warranty claim?
A: Email us at support@caretechshop.com with your order number, product details, description of the issue, and photos. We’ll review your claim and provide instructions.
5. Replacement Parts
Q: Are replacement parts available?
A: Some products are eligible for replacement parts — but not all. Availability depends on the brand, model, and whether the supplier stocks the parts.
Q: What if my product is not eligible for parts?
A: If parts are not available, we may offer repair, replacement, or a refund (depending on warranty coverage). We’ll always do our best to support you.
Q: How do I request a replacement part?
A: Contact us within 7 days of delivery at support@caretechshop.com. Provide your order number, product model, and a clear photo of the part needed. We’ll check availability with the supplier and guide you through the next steps.
6. Promotions & Discounts
Q: How do I use a promo code?
A: Enter your code during checkout before placing your order. Only one promo code can be applied per order unless otherwise stated.
Q: Can I use a discount code on past orders?
A: No — promo codes apply only to current orders at checkout.
Q: Are all items eligible for promotions?
A: No — some products (e.g. clearance, custom items, or restricted brands) may be excluded. The exclusions will be noted in each promotion.
7. General & Policies
Q: Do you collect taxes or duty fees?
A: Depending on your location, your order may be subject to import duties, VAT, or other taxes. These are typically the responsibility of the buyer and are not included in the item price or shipping cost.
Q: Who do I contact for support?
A: You can reach us by email at:
- Support & Returns: support@caretechshop.com
- Sales & Product Questions: sales@caretechshop.com
We aim to respond within 24 hours.
Q: What happens if a product is discontinued?
A: If your product is discontinued and a replacement or part is unavailable, we’ll inform you and work with you to find a solution (refund, replacement, or alternative product).