Frequently asked questions

Returns & Exchanges FAQ
Can I return or exchange an item if I change my mind?

Yes, eligible items may be returned within 30 days of delivery, provided they are in new condition, in original packaging, and include all components. Some products must be unopened to qualify for return
Which items need to be unopened to be eligible for return?

The following items must be completely unopened:

Changing Pads

All Mattresses (across all brands)
Which items are NOT eligible for return or exchange?

Items marked as Final SaleNewton Baby Mattresses
Bedding products, including sheets
What if I received a damaged or incomplete item?

If your item is damaged or missing parts, we will send you free replacement parts. Please email support@caretechshop.com with:


  • Details of the issue

  • Photographs of the item and packaging
Do I need the original packaging for a return?

Yes, please keep the original packaging until you are certain you won’t need to return the item. Having the original packaging simplifies the return process.
Can international customers return items?

Yes, but additional shipping charges and customs fees may apply. Please contact sales@caretechshop.com